Terms of use

Simplify Data GmbH, Königsweg 48, 24114 Kiel, Germany. Email: info@pet-connect.eu

These terms of use govern the use of the PetConnect mobile application (the “app”) and related online services. By registering, signing in or using the app, you accept these terms.

The app privacy policy supplements these terms and is available at https://pet-connect.eu/datenschutzerklaerungapp

This is a translation for your convenience. The German version is legally binding.

1.1 Your contracting party is Simplify Data GmbH (“PetConnect”, “we”, “us”).

1.2 These terms apply to all registered and unregistered users of the app (“users”, “you”).

1.3 Conflicting terms of the user are not recognised unless we expressly agree to them in writing.

2.1 PetConnect is a platform for managing pet data and connecting pet owners, breeders and pet service providers.

2.2 Among other things, the app lets you: create and manage pet profiles (master data, health data, documents, vaccinations, medication, reminders, etc.); share pet data with other users or selected service providers; find and contact service providers (e.g. vets, dog schools); use community features (e.g. walking groups, events, where available); use additional features as part of PetConnect+ / Premium (where offered).

2.3 PetConnect does not replace veterinary, medical or legal advice. All information in the app is for documentation and organisation; you make decisions about your pet’s health and care on your own responsibility in consultation with professionals.

2.4 We may develop, change or discontinue features of the app, provided the essential contractual services for existing users are not unreasonably impaired.

3.1 Full use generally requires registration with truthful information. You must keep your access data secret and inform us immediately of any misuse.

3.2 You must be at least 18 years old or have the app used by a parent or guardian.

3.3 Registration requires your agreement to these terms of use and the privacy policy. Optional consent to be contacted (e.g. service notices, relevant offers) can be given separately.

3.4 We may suspend or delete accounts in the event of breaches of these terms or a justified suspicion of misuse.

4.1 We grant you a simple, non-transferable, revocable right to use the app for private or contractually agreed commercial purposes.

4.2 You must not misuse the app, in particular you must not: publish unlawful, offensive, discriminatory or misleading content; infringe the rights of others (copyright, trademark, personality rights); read out data automatically (scraping), circumvent security mechanisms or overload the infrastructure; distribute malware or use other people’s accounts.

4.3 You are responsible for all content and data you enter (texts, photos, documents, pet data). You confirm that you are entitled to use and share it.

4.4 You grant us the right to process this content to operate the app (storage, display, technical processing, backup) to the extent required for the contract.

5.1 Pet data is entered by you. PetConnect does not check medical accuracy and gives no guarantee of completeness or timeliness.

5.2 When you share data (with other users, vets, partners or via a link), you decide on the scope and recipients. You can revoke or adjust shares within the technical options of the app.

5.3 You as the user are responsible for damage resulting from incorrect, incomplete or improperly shared data; PetConnect is not liable for this, as set out in section 10 and to the extent permitted by law.

6.1 Service provider listings in the app come from registered providers or from publicly available sources. PetConnect is not a party to contracts between you and a service provider; contracts are concluded exclusively between you and the provider.

6.2 Events are provided by PetConnect for information and registration only. PetConnect is not the organiser and accepts no responsibility for content, execution, safety, fees or conditions of participation; these lie with the organiser.

6.3 Walking groups and similar community features are for networking. You are responsible for your own behaviour towards other members. PetConnect does not continuously moderate all content but reserves the right to intervene in the event of violations.

7.1 Additional services (e.g. extended sharing, premium features) may be offered for a fee. Prices and terms are shown in the App Store or in the app before purchase.

7.2 Subscriptions are subject to the terms of the Apple App Store or Google Play; cancellations are made via the respective platform unless stated otherwise.

7.3 Any statutory right of withdrawal for consumers remains unaffected where applicable.

8.1 We strive for high availability but do not guarantee uninterrupted operation. Maintenance, updates or force majeure may cause outages.

8.2 You need a compatible device, a current version of the app and an internet connection. You bear the costs of your mobile or internet provider.

9.1 The app may contain links to third-party websites. The respective operators are solely responsible for their content.

9.2 The terms of third-party services (e.g. map services, OAuth sign-in, push services) apply in addition.

10.1 PetConnect provides only the technical platform and software. We are neither a vet nor an adviser and do not become a party to services between users, service providers or organisers. Users themselves are primarily responsible for content, decisions and damage arising from their use of the platform.

10.2 Your responsibility as a user: you are liable for all content and data you enter, share or distribute via the app (including pet data, photos, documents, reviews, messages, event details, group posts). You are also liable for the accuracy, completeness and lawfulness of your information; damage caused to other users, service providers or third parties by your use, shares or communication; the choice of recipients when sharing data and the consequences of disclosure; breaches of these terms, applicable law or the rights of third parties.

10.3 Content control – distinction: for areas provided or editorially managed by PetConnect – in particular blog posts and shopping/shop listings – we review and check content before publication or activation as part of our editorial and shop processes (e.g. for legal admissibility, platform guidelines and quality standards).

For user-generated content (e.g. pet data, shares, community posts, walking groups, event details from users, third-party service provider profiles, reviews, private messages), there is no comprehensive prior or ongoing review for accuracy, medical correctness or lawfulness. To the extent permitted by law, we accept no responsibility and no liability for the content and actions of other users or independent service providers – regardless of whether we remove content or suspend accounts after becoming aware of violations.

10.4 Exclusion of liability of PetConnect (to the extent permitted by law): we are not liable for damage arising in connection with the app or its use, in particular not for health or pet-related decisions you or others make based on app content; incorrect, outdated or incomplete user or third-party data; outages, delays, data loss, security incidents or technical faults (including force majeure), except in cases of intent or gross negligence on our part; indirect damage, consequential damage, loss of profit or non-material damage; services, products or promises of service providers, organisers or other users.

10.5 Indemnification: you indemnify PetConnect on first demand against justified third-party claims (including reasonable legal defence costs) arising from your content, your use of the app or breaches of these terms.

10.6 Statutory limits: notwithstanding the above, we are liable without limitation for intent and gross negligence and for injury to life, body or health. Mandatory statutory liability (e.g. under the Product Liability Act, for fraudulent concealment of defects or for guarantees given) remains unaffected. Otherwise, our liability is – to the extent permitted – excluded or limited to foreseeable, typical damage in the event of a breach of material contractual obligations.

11.1 Statutory provisions apply to defects of the app if you are a consumer.

11.2 For businesses, the warranty is limited to 12 months from provision of the respective version, unless mandatory law provides otherwise.

12.1 The user agreement runs for an indefinite period.

12.2 You can delete your account at any time in the app or have it deleted by contacting info@pet-connect.eu.

12.3 We may terminate the agreement with reasonable notice or without notice for good cause, in particular in the event of serious breaches of these terms.

13.1 We may amend these terms if there are objective reasons (e.g. new features, changes in the law).

13.2 We will inform you of material changes in the app or by email. If you do not object within four weeks of receiving the notice, the amended terms are deemed accepted; we will point this out in the notice.

13.3 If consent is requested again in the app (e.g. after an update), your agreement is required to continue using the app.

14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

14.2 If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Kiel, unless mandatory consumer law provides otherwise.

14.3 Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

Simplify Data GmbH, Königsweg 48, 24114 Kiel, Germany

Email: info@pet-connect.eu

Website: https://pet-connect.eu